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Complaints

If we have let you down, say so

A complaint is handled by the Sanctuary team, and the regulator is always open to you.

Tell us what happened

Write it in your own words. The more you can tell us about the policy, the claim or the person you dealt with, the faster the team can pick it up.

Sending opens your email app with your complaint written out. Nothing you type here is stored on this website.

Prefer to write or talk instead? Email info@sanctuary.co.zw or call +263 712 400 500.

Your details are used only to handle your complaint. Privacy notice.

How your complaint moves

Three steps, and you can stop at any of them.

We work on it

A complaint is handled by the Sanctuary team, in the company's own words:

We feel your worries, we work on a solution.

Sanctuary Insurance Company

Take your complaint to IPEC

If you are not satisfied with how we have handled it, you can take the complaint to the Insurance and Pensions Commission (IPEC), the industry regulator.

Email complaints@ipec.co.zw, or call or WhatsApp +263 772 154 281.